WELCOME TO THE Sahiba Dewsbury WEBSITE TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE PLACING YOUR ORDER. BY USING THIS WEBSITE AND/OR PLACING AN ORDER YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS SET OUT BELOW

PRODUCT INFORMATION

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However as the actual colours you see will depend on your monitor we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery

Due to the unique individuality of hand made items there may be slight variations to images shown and Sahiba Dewsbury has the right to change individual components.

All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.

We will take all reasonable care to ensure that all details descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published including prices and promotions.

Prices are subject to change without notice. Prices are inclusive of UK or Republic of Ireland VAT (as applicable). Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we shall notify you as soon as possible and you will not be charged for the out of stock items.

We continually update our online store. From time to time our retail stores may run special local promotions (which may not be available on our web-site) or we may offer special discounts online that are not available in the retail stores. Some website promotions may not be available to customers in particular jurisdictions.

 

PRICE AND TYPES PAYMENT OPTIONS

We accept payments online using Visa and Mastercard credit/debit card in British Pounds (GBP)

All prices are inclusive of UK or Irish VAT (as applicable) at the current rates and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.

For your security your billing name and address must match that of the Credit/Debit card used for payment. We reserve the right to cancel any order that does not match these criteria.

 

ACCEPTANCE

For most items you have the legal right to cancel your order within 7 working days of receiving the goods. However this right does not apply to certain items such as personalised products perishable goods and audio or video recordings or computer software which has been opened. If you wish to cancel using this right you need to inform us in writing within 7 working days starting the day after you received the goods.

Please note that we do not provide a free returns service.

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

Specially commissioned or made to order garments can only be cancelled within five days of placing the order due to the nature of work and preparation involved that the process would have started within the time structure. We cannot offer you a refund or cancellation after this period of time. Your statutory rights are not affected.

We will retain the legal ownership of the goods until payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

 ACCURACY

While every effort is made to ensure the accuracy of colour reproduction colour may very depending on the settings of your monitor software or printer. None of the material contained in our Website is to be relied upon as a statement or representation of fact. All images illustrations and descriptions of the goods are for information only. We do not give any warranty for the accuracy suitability reliability completeness performance fitness freedom from viruses or timeliness of the content or services contained on our Website. Whilst we try to ensure that our Website is reliable and available at all times the Internet is not an inherently stable medium and errors omissions interruptions of service and delays may occur at any time. Whilst we take reasonable care in ensuring that all material contained in our Website is accurate and up-to-date at the time it is posted we cannot guarantee it.

 FABRICS & EMBROIDERY

Many of our items are hand embroidered and therefore fragile in their usage. From time to time beading may become displaced and this is not regarded as a fault but is due to the nature of the work. These garments should be worn with care and are mainly for special occasion wear.

A majority of the fabrics used are 100% Polyester.

A garment may from time to time have variations in patterns due individual dyeing methods.

Please ensure that the first wash is 'Dry Clean' only. Heavy embroidered items can only be Dry Cleaned. More casual items should be washed separately in cold water and thoroughly rinsed. Please note that due to hand dyeing methods used the colours are not guaranteed. We cannot be liable for any damage to your garments due to not complying with the washing instructions given.

All clothing with embossed or rubber prints should be reverse ironed.

Any displacements to sequin beading or embroidery cannot be deemed to be a defect in the garment but is caused by the very nature of the work. In these cases postage cannot be claimed in exchanges or refunds.

It may not be possible to give full instructions on each garment therefore the above is a guideline of washing if in doubt Dry Clean

Shoes that have sequins diamante or embroidery are occasion wear only and some designs such as kusa cannot be worn in heavy rain.

Outfits may have a smell of paraffin which is due to the process used to dry clean garments after embroidery. This smell with evaporate once the garment has been removed from packing.

QUERIES

 If you have a query about any matter in respect of the goods please contact Customer Services on the following number (between 10.30am-6pm Monday to Sunday 01924455101 or email sahibadewsbury@gmail.com 

If at the time of delivery the packaging is damaged or opened you are required to reject the parcel and return to courier. If you open the goods you are required to check them in front of the courier and notify him of any damage/missing items. In the event of damage to the Goods you should contact the Customer Service team on 01582 611668. You must produce to us any receipt or other documents relating to the Goods in question together 

with (in the case of a claim for damage) the original packaging for the Goods. We shall repair or replace free of charge any Goods damaged or lost in transit where delivery has been made by our carrier provided that you give us written notification of such damage or loss within 3 days of the delivery date in the case of damage and within 3 days of the anticipated delivery date notified to you at the time you place your order in the case of loss in order that we may comply with our carrier's conditions of carriage.

Refunds will not be given for products with damages caused by a customer's misuse or neglect.

 GENERAL

No order is binding on you or Sahiba Dewsbury  until we have accepted it. You will own the items we supply you from the moment they are put in the hands of the postal service or with our carriers or payment in full of the price of the items and any delivery charge whichever is later. These terms and conditions cannot be varied by you or us unless made in writing and signed by both parties.

 POSTAGE CHARGES

A delivery charge of £5.99 will be charged on all orders to England Wales and parts of Scotland.

 STOCK AVAILABILITY

Occasionally an item of stock may not be available. Under these circumstances we do not wish to delay your order and may do any of the following. 

  1. We will try to contact customer in the event customer is not reachable a refund may be given of the item and order despatched.
  2. If the customer supplies incorrect telephone numbers or incorrect address details and we cannot verify them the order may not be sent out until we are able to contact customer.
  3. We will try to despatch all orders received, however if customer is not at home or parcel is delivered to wrong address then we cannot be held responsible.
  4. Your card details must match the delivery address if there is a discrepancy then we will need to verify the card and address match before despatching parcel.
  5. No guarantee is undertaken and it will depend on each individual circumstances.

 SALES POLICY

We only offer exchanges for sale items due to the vast reductions in price for clearance stock. It is possible to send the item back and re-order a different size colour or design. However a further delivery charge of £4.95 will be charged. (Your statutory rights are not affected.)

 MEASUREMENTS

Measurements given are approximate. All our garments are hand produced and due to this they may vary from sizes given. Variations may also occur due to different shapes and styles of garments and also the different fabrics used.

 NON-TRANSFERABLE

Buyer's right to use the Service is not transferable and is subject to any limits established by Company or by Buyer's credit card company.

 RESALE

Our prices offer a direct wholesale price structure to the customer and therefore our items are not available for resale or on a wholesale basis. We do not allow the resale of any of our goods either in UK or any other country.

 RIGHT TO REFUSE

Company reserves the right in its sole discretion to refuse service at any time. Sale of any goods or services is subject to availability.

 RISK

Risk in the goods will pass to you on delivery. Sahiba Dewsbury does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods you will assume all risk in the goods.

  INDEMNITY

You agree fully to indemnify defend and hold us Sahiba Dewsbury and our officers directors employees agents and suppliers harmless immediately on demand against all claims liability damages losses cost and expenses including reasonable legal fees arising out of any breach of these terms and conditions by you or any other liabilities arising out of your use on this website or the use by any other person accessing the website using your shopping account and/or your personal information.

 RETURNS

We will replace or refund most items provided they are returned complete unused and in their original packaging with any appropriate labels and tags intact within 7 days of receipt.

You must take reasonable care of the goods and immediately return them to us in the normal way. We will not consider that you have taken reasonable care of the goods if they have been used in a way or to an extent beyond what would be reasonable when examining the goods in a shop before purchase.

You can return your goods via a Post Office using a second class recorded delivery for parcels under 1kg in weight. You need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods. We do not provide a free return service.

Please ensure items are adequately packaged and labelled and your completed returns form is enclosed.

 Post your parcel to: sahibadewsbury, 5 corporation street dewsbury Wf13 1qn. 01924455101, cannot accept liability of items until they have been received by our offices; therefore you need to ensure that you get the proof of posting and adequate insurance to cover the value of returned goods.

Postage & Packing costs are non-refundable unless your statutory rights apply. We are not responsible for the items which do not reach us therefore please ask the Post Office for a free Certificate of Postage.

We comply with all Distant Selling Regulations for further information see Terms & Conditions.

 SPECIAL POSTAGE OFFERS

From time to time we have special free postal offers. These offers are only available in England Wales and parts of Scotland on postage charged at £5.99. A postal charge of £15.00 will still be applicable for Highlands & Islands of Scotland Northern Ireland Isle of Man and Isle of Silly.

 EXCHANGES

If you would like to exchange items for another item or another size we will be glad to assist you; however a postal charge of £5.99 will apply.

It is possible to exchange your items through our stores; however refunds must be directed through our offices

 DELIVERY DEADLINES

All delivery deadlines will depend on address details supplied and stocks being present at time of dispatch. If there are any discrepancies in your order we will contact you, so please be sure to provide correct contact numbers with area codes, as well as email addresses.

 Sahiba Dewsbury is not liable to pay any refund for late delivery in respect of: 

  1. Consignments addressed to a PO Box address unless designated as permissible on www.sahibadewsbury.com ;
  2. Consignments addressed to a PO Box or local post office where the postal delivery agent operates a held for collection process;
  3. Any delay in delivery due to acts or omissions of customers or other regulatory agencies;
  4. Delays in delivery caused by adherence to courier policies regarding the payment of duties and taxes. 

 Sahiba Dewsbury shall not be liable to pay any compensation or refund for delay where: 

  1. The consignment was held up in customers for formal entry clearance or because duty is payable;
  2. The consignment needs to collection by the recipient in person;
  3. The consignment is seized by any customers authority;
  4. The consignment does not have a complete and accurate address, postcode and telephone number for the customer;
  5. It is indicated in the country specific information that the delivery guarantee does not apply; 
  6. Sahiba Dewsbury shall have no liability for loss, damage and delay where a consignment is dispatched to a destination where the service has been suspended; 
  7. Sahiba Dewsbury shall not be liable (whether for the payment of compensation or refunds or otherwise), for loss, damage or delay to the extent that such results from any acts or omission of the customer or circumstances outside its reasonable control, including (without limitation) any adverse weather conditions, traffic congestion, mechanical breakdown, obstruction or public or private highway or from any industrial action whatsoever. 

 REFUNDS

Refunds will be processed within 28 days of receipt of returns. In keeping with our fraud prevention measures refunds will only be issued in the same form as payments hence we will only refund to the same credit/debit card used to make the purchase and will only issue cheques when payment has been made via Postal Orders. If Your Return Does not Show in Your Account

If the goods are still not showing as a credit in your account after 30 days please call our customer services helpline on 01924455101. Have your order number ready along with the item number and order date

 Refunds will be done only through the Original Mode of Payment.

Unacceptable Returns

If you return an item to us outside the terms of our returns policy and your statutory rights do not apply we may not refund you. The item may be returned back to you at your expense. You will be notified of this and other associated charges. If you send the item back to us again or refuse to accept delivery this will be deemed to be an irreversible instruction for us to dispose of your goods without further notice.

Please note: Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods.

 Missing Items / Damaged goods

 If any product we supply fails prematurely due to an inherent fault we will provide you with an appropriate remedy eg. Refund, replacement or repair. Simply call our Customer Services Department 01924455101. No decisions can be made regarding the item until the goods are received by our returns department. No claim for short delivery of goods or goods damaged in transit can be entertained unless notification of the shortage or damage is given to us within 3 days of the date of receipt of the goods.

Refunds will not be given for products that have been damaged whilst in the care of the customer due to misuse or neglect.

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  Returns & Refunds

We will Refund your order as long as they meet the following conditions;

- We are notified of the return and the item is returned within 14 days of receipt. - The items are returned in original, saleable condition in original packaging with labels in-tact.

 We do not provide a "FREE RETURN" service meaning all charges in regards to returning the goods will be the customers, unless faulty, then we will bear the cost of the return (as per statutory rights). In the unlikely circumstance that you receive a faulty product you will need to contact us before proceeding with the return..

Please allow upto 14 days for all refunds to be processed.

 In case of a return where by returning goods you order total after deducting the value of the returned goods is less than £100.00 your free delivery offer shall be negated and £5.99 will be deducted from your refund

If you would like to exchange you will need to return your items to us within the 14 days. Prior to sending out your exchange items a delivery charge of £5.99 will be applicable, this can be taken over the phone by calling 01924455101

Credit Notes last up to 6 months, you can use your credit note on a future order by calling 01924455101 with your order number and the value of the credit note shall be deducted from your new order.

 Cancelling PRE ORDER items - If you have placed an order for a pre order item and wish to cancel you will incur a 10% handling charge which will be deducted from your refund.

HOW TO RETURN

You can return your service with any courier or postal service e.g Post Office, DPD, Hermes etc. Please ensure sufficient tracking and insurance is provided as we aren’t liable for any loss or damaged items during transit.

 You can also return your items by hand at our Flagship Store in Luton. Please ensure you provide your invoice.

 Return Address:

Sahiba dewsbury  5 corporation street dewsbury Wf13 1qn. 01924455101

If you have any questions or are unsure about anything please don’t hesitate to contact us on 01924455101 or alternatively email us on sahibadewsbury@gmail.com

 Refunds will be done only through the Original Mode of Payment